Log a fault

No account needed. We capture the device and owner details now so the handover at the store is quick.

1Your device

Device type

BrandModel

2Repair package

3What is wrong?

Pick a device type first.

Describe the fault in your own words *

4Device details

These identify your device at the store and on the printed label. Serial or IMEI is the one that matters most.

Serial numberIMEIPhones and cellular tablets — dial *#06#ColourStorageYear purchasedPasscodeOnly if you want us to test past the lock screen

Accessories coming with the deviceThis device is still under manufacturer warranty

5Device owner details

We verify these against a government ID when you hand the device over. Please use the details of the person who will drop it off.

Full name of device owner *

Email *Phone *Alternate phoneCity *

Address *

ID type *ID number *

6Send it in

How will we get the device?

When will it arrive? *At least 4 hours from now, up to 30 days ahead.Anything else we should know?

₦10,000 is due when the device is submitted (diagnostics). You can pay online from your tracking page as soon as we receive the device, or at the counter.

No repair work starts until you approve the technician's quote.